Refund policy
Last updated: October 20, 2026
30-day returns
You can request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition and packaging, with proof of purchase.
How to start a return
Email us at support@vyrali.shop with your order number and the reason for your return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without instructions can't be accepted.
Return shipping
For change-of-mind returns, the customer pays return shipping, and original shipping (free) is not refunded. We recommend a tracked service, as we can't be responsible for returns lost in transit.
Damaged, defective or wrong items
If your item arrives damaged or defective, or we sent the wrong item, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund at no cost to you, and in most cases you won't need to send the item back.
Items we can't accept for change-of-mind returns
- Advent calendars that have been opened, or that have had any doors or boxes opened.
- Items that have been used, damaged after delivery, or are missing parts or packaging.
This doesn't affect returns for damaged, defective or wrong items.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take extra time to post it.
Exchanges
The quickest way to get a different item or color is to return the one you have and place a new order.
Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible with your order number.
Questions
Email us at support@vyrali.shop and we'll reply within 1 to 2 business days.